One common problem we address is that solution developers lack a holistic understanding of their customers. We bring clarity, via proven empirical methods and our unique experience, yielding new insights into their customers’ worlds.  For new companies and for international firms entering the US market, understanding how their products and services will affect the clinical and administrative workflows is essential. 

The customer experience for a new product or service begins before the customer is aware of your brand identity. Creating loyal customers who actively promote the company’s services is not accidental. It grows from rigorous, iterative, design thinking and learning. Through our marketing services- digital and “in real life” experiences we help our clients create better customer experiences and build lasting brand value.

All stakeholders need confidence that their partners are compliant with quality, confidentiality, and security regulations. This requires an orchestrated set of administrative and technical controls governing privacy and security and may require documented compliance with quality systems. Through our network of affiliated quality consultants we can provide independent risk assessments, gap analyses, and a clear pathway to compliance.